How long will my order take to arrive?
The Wooden Crate endeavours to dispatch all orders within 24 hours of receiving the order. Delivery is via Australia Post and thus their average delivery times apply and no guarantee as to delivery date can be made.
Major Australian cities: 3-4 business days
All other areas: Please allow longer
Express Post: 2 business days to dispatch and arrive
If you require an express courier service, please contact us to discuss your options.
What if I miss the delivery?
If you are not home to receive your delivery, a card will be placed in your mail box advising you to collect your parcel from your local post office.
How can I pay for my online order purchase?
We accept payment through PayPal as well as the following credit cards: Visa, Mastercard, Diners, American Express.
Please contact us if you would like to send a cheque or money order.
Do you deliver to PO Boxes?
The Wooden Crate does deliver to PO Boxes. A card will be left in your PO box advising you to collect your parcel from the customer service area.
Do you accept International Orders?
The Wooden Crate now delivers internationally to most countries. Please contact us at info@thewoodencrate.com.au for rates.
Can I Return my order if I change my mind?
Please choose your items carefully as we do not accept refunds or exchanges for change of mind.
What if my item arrives defective?
Defective items must be returned to The Wooden Crate within (14) fourteen days of the purchase date to be eligible for replacement or refund.
Items will be replaced with the same items originally purchased. For items that cannot be replaced, a full refund will be issued.
Please contact us at info@thewoodencrate.com.au if your goods are defective for confirmation and return address details.
What if my order gets lost in transit?
If you believe your goods have been lost in transit please contact us at info@thewoodencrate.com.au within 7 working days of placing your orders so we can investigate.
Who do I contact if I am having trouble placing my order?
Contact us at info@thewoodencrate.com.au or (08) 8260 3814